Frequently asked questions regarding Unlimited
Audio Conferencing service:
Q:
Do I need to login to the web to set up a call
and reserve a timeslot?
A: No. you can start a
conference call at any time. You do not need to
schedule a conference or reserve a timeslot. To
start a conference, you simply dial your
designated access number and enter your PIN, and
the conference is underway!
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Q:
How do I mute a noisy
participant? A: Ask the participant to press *6 on his phone.
This will mute the participant's phone. As the
moderator, you can also mute all participants by
pressing *5 on your phone.
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Q: How do I
change my PIN?
A: Email
support@flatfeeconferencing.com with your
old PIN and your desired new PIN and we'll
change it for you - please allow up to 24 hours
- you'll be notified by email when your PIN
number change has been processed.
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Q: How do
I record a conference?
A: NOTE: Your account must be
configured for recording to use this feature. Start your conference call and announce to participants that recording is about to begin.
-
Press *9 to initiate recording once you’ve started your conference call.
You will be notified that the system is recording your call.
-
Press *9 again if you want to stop.
-
Pressing *9 again will initiate a second recording for the call which will be accessible and billed as an additional recording.
You will now need to login at
www.flatfeeconferencing.com/recording to obtain the Replay ID and the Replay dial-in access phone numbers.
Download the detailed instructions on
recording and playback.
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Q:
How do Participants play back a recorded
conference?
A: Inform listeners of either the Toll or Toll-Free access numbers you received from the website along with the Replay ID. You can inform them using the Send Invitations button on the website or by sending them your own email.
Listeners will be prompted to enter in the Replay ID and will begin hearing the recording.
During replay, the following keys are active on your
phone's keypad:
-
6-key - Skips to the end of the replay
-
7-key - Rewind 30 seconds
-
8-key - Pause the replay/Resume
a paused replay
-
9-key - Fast forward 30 seconds
-
0-4 - Decrease volume (repeat for additional decreases)
-
0-5 - Reset volume to default level
-
0-6 - Increase volume (repeat for additional increases)
Remember that the moderator will
be billed for each minute that anyone calls the
Replay phone number and enters in the Replay ID.
Download the detailed instructions on
recording and playback.
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Q:
Is the PIN for participant fixed for ALL calls,
or can it be set up by the moderator each time?
A: It is fixed for all calls. If
you need to be able to set up a different PIN
for each call, our
per-minute plan supports that.
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Q:
Is there a dial out option from
within the conference?
A: NOTE: Your account must be
configured for dial out to use this feature.
You, as the
moderator, you can press *1 on your phone to
dial out to add a participant to the conference.
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Q:
What is the difference between the Moderator PIN
and the Participant PIN?
A: The Moderator PIN is used by
the person directing the conference and has a
few more features/capabilities than the
Participant PIN.
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Q: Where is
the 646 Area Code?
A: Its a new area code in New York City. Its a
local call if you're in the 212 area code or
anywhere that is a local call to Manhattan.
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Q:
How
can I contact you for support?
A: First, please check this FAQ to see if your
question is answered here. If not, please email
us at
support@flatfeeconferencing.com
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